Help and FAQ

Kappi was called Typing Statistics until version 4.0. Only the name changed.

Can't find your answer? Use the contact address at the end of the privacy policy.

Tracking and privacy

Does it record what I type?

No. It counts how many times each key is pressed and the gaps between words, per site. The order of your keystrokes is never stored, so nothing you type can be put back together, and page contents are never read.

What leaves my computer?

Without an account: a daily key total for the keycaps game, anonymous usage events and crash reports (both can be turned off in Settings), and the comparison sample if you turn comparisons on. Per-key counts and site names stay in your browser unless you turn on Pro cloud backup. The full list is in the privacy policy.

How do I stop it on a site?

Open the site in Sites and choose "Never track", or add it in Settings. To stop everywhere for a while, use Pause tracking in Settings (an hour, or until tomorrow).

Why does it need access to every website?

Counting keys has to happen on whatever site you type on. The permission is used for counting, the optional WPM overlay, Kappi (the small keycap on each page) and key sounds, nothing else.

How do I export or delete my data?

Settings › Data: export everything as a file, or delete it. A single site's data can be deleted from its page in Sites. To delete your account or game record from our server, write to the contact address.

Numbers

Why is my WPM here different from typing tests?

This is your real-world speed: everything you type, with pauses, edits and thinking time. Typing tests measure a focused sprint. Use the Test tab for that number.

How is accuracy worked out?

From backspaces compared with everything else you type. It's an estimate of how often you correct yourself, not a test score.

Some sites show no keys.

Fields inside some apps (canvas editors, remote desktops, some games) don't report key presses to extensions.

Keycaps game

How do I earn pulls?

Typing fills dust; enough dust is a pull. Daily goals, quests, test bests and streaks give pulls too. There is a daily cap on how much typing counts, so the game rewards regular typing, not marathons.

Can I lose my collection?

Your wallet and collection are stored on our server, so they can't be edited or lost with your browser data, but they belong to this browser's install. If you reinstall or move to another computer, write to us from the email you signed in with and we'll restore it.

What are the odds?

The capsule shows its odds and pity counters before you pull.

Pro and billing

What does Pro add?

Hands-free auto typers, key sounds on every page, full history (free shows 30 days; nothing is ever deleted), the live WPM overlay, cloud backup across devices, the layout simulator and the season pass's Pro lane.

How do I cancel?

Settings › Account › Manage billing. Pro stays on until the end of the period you paid for.

Can I get a refund?

Yes, within 14 days of any purchase: write to the contact address. Subscriptions and the founder's lifetime are refunded in full; a keycaps pack is refunded if what it added hasn't been used. Details are in the terms of service.

I paid but Pro isn't on.

Make sure you're signed in with the email you paid with (Settings › Account), then reopen the popup. If it still isn't on, write to us with that email.

Does Pro work on my other browsers?

Yes: sign in with the same email on each one.

Uninstalling

Removing the extension deletes everything stored in that browser. Export first (Settings › Data) if you want to keep it. Any Pro purchase stays with your account and comes back when you sign in again. To get your keycaps collection back on a new install, write to us and we'll restore it.